Refund policy

This Returns & Refunds Policy explains when a return is possible and how refunds are processed.

Return window

Return or replacement requests must be raised within 7 days of delivery.

Eligibility

The item is damaged, defective, or materially different from what was ordered.

The product is unused and in its original condition, with all tags and packaging intact.

Proof of the issue (such as photographs) is provided where requested.

Certain items may be non-returnable for hygiene or safety reasons; this will be indicated where applicable.

How to raise a request

Contact us with your order details within the return window and our team will guide you through the process.

Refunds

Once a return is received and inspected, approved refunds are processed to the original payment method within 5–7 business days.